Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos team, what we can help with and, just as importantly, what we cannot. We are an independent research and comparison site. We are not a casino, and we cannot see or change anyone's casino account.
What we can help with
Write to us about anything connected to the content on webile.co.uk. The most common reasons are:
- Corrections: a bonus term, payment detail or licence statement that looks out of date or wrong. Tell us which page and which line, and include a source if you have one.
- Questions about a review: why a casino sits where it does, or what a term such as wagering requirements or a bonus cashout limit means.
- Feedback and topic suggestions: guides you would like to see, or sections that were hard to follow.
- Business and editorial enquiries: from operators, software providers or other organisations. Please note that commission does not buy a higher position in our rankings.
What we cannot do
Many people reach out about a problem with a specific casino. We understand the frustration, but we have no control over how an operator handles accounts. We cannot:
- release a delayed withdrawal or reverse a closed account;
- act as a go-between in a bonus or verification dispute;
- confirm the status of your payment or identity checks;
- guarantee any outcome from a complaint.
For a dispute, start with the casino's own support team and keep copies of your messages, screenshots and the bonus terms that applied when you claimed. If that fails, use the operator's formal complaints process and check which dispute body, if any, the casino names in its terms. Whether a UK-based or overseas-licensed operator offers independent dispute resolution varies, so check before you deposit.
How to write to us so we can answer quickly
- Say what your message is about: a correction, a question or feedback.
- Give the page title or address, and quote the line you are referring to.
- Name the casino and the date you saw the information, as offers and terms change.
- Attach a screenshot or a link to the casino's own terms where possible.
- Leave out passwords, card numbers and full account details. We never need them.
We read messages from real readers and aim to reply, but we do not promise a fixed response time. Corrections that we can verify against a casino's published terms are the quickest to action.
How we handle corrections
Offers, bonus conditions, payment options and withdrawal rules can change without notice, and what a casino advertises is not always what its full terms say. When you flag a problem, we compare it with the operator's current published terms and update the page if the information is confirmed. Where we cannot confirm a claim, we say so instead of guessing. You can see how we choose and rank casinos in our guide to the best non GamStop casinos.
If gambling is causing you harm
If gambling is affecting your finances, relationships or wellbeing, please speak to a specialist service rather than waiting for a reply from us. In Great Britain, GamCare runs a free, confidential helpline and live chat, and the National Gambling Helpline is available around the clock. Check GamCare's website for current contact details.
You can also register with GAMSTOP to exclude yourself from licensed British gambling sites. Casinos not on GamStop sit outside that scheme, so if you have chosen self-exclusion for a reason, think carefully before looking elsewhere. Deposit and loss limits, and gambling blocking software on your devices, can add further protection. You must be 18 or over to gamble.
Privacy and what we do with your message
We use what you send only to answer your enquiry and to improve our content. We will not ask you to pay for anything, and we will never ask for your casino login. If someone claiming to be from Non Gamstop Casinos asks for your password or payment details, do not respond.
A note on our independence
Some links on this site may earn the publisher a commission if you sign up with a casino. That does not decide our rankings or how we describe an operator's weaknesses. If you think a review is unfair, in either direction, tell us and give your reasons. We would rather hear it.